Future for Building Control

High Leaseholder Major Works Bills

Yvette Cooper: This statement reports progress on the Government's review of the complex issues raised by the high major works bills now faced by some owners of ex-council flats ('leaseholders'). It sets out progress and further steps that the Government will take to address these issues, while looking for other sustainable solutions in the longer term.
	Background
	Tenants who buy flats from local authorities, and people who buy flats formerly owned by local authorities, are responsible for contributing towards the cost of repairing, maintaining and improving the properties in which those flats are situated.
	Some current works of repair, maintenance and improvement to local authority properties are generating high major works bills, particularly in London. We have commissioned research into the impact on leaseholders, and have published the results on our website, at: http://www.communities.gov.uk/index.asp?id:=l504262
	.
	The Government's Review
	We recognise that substantial major works bills may cause difficulties for some leaseholders and have consulted widely on the implications with all the stakeholders.
	Our review has mainly focused on the range of ways in which local authorities can help leaseholders to pay their bills. It has also considered how landlords currently communicate with leaseholders on scheduled major works and their costs.
	Capping of Service Charges
	Leaseholders do not always have to pay the full amount that their lease requires. Major works charges are capped to no more than £10,000 in any five-year period when the works are funded by specified Government grants.
	Ways of Helping Leaseholders Pay Their Bills
	Local authorities can already help leaseholders to pay their bills in a number of ways.
	They may reduce bills to no more than £10,000 in any five-year period if the leaseholder would not benefit from the works financially or would face exceptional hardship in paying it.
	They must offer loans to leaseholders who have bought their flats under the right-to-buy scheme, if they apply within a specified time, and they may give loans to leaseholders under other circumstances.
	They may allow leaseholders to pay their bills by monthly instalments and over an extended period, or defer payment until the property is sold.
	They can buy back properties from owners who are in financial difficulties. When doing so, they receive financial I assistance from the Government.
	Some local authorities offer leaseholders the HouseProud equity release scheme managed by the Home Improvement Trust. A number of lenders also offer other equity release products that can be tailored to people's needs.
	Taken together, these offer leaseholders a wide range of options. But we have found that these are not all available in all areas.
	What the Government Will Do
	We think more can be done in the short term to help leaseholders to deal with high major works bills by means of these existing options, with enhancements and additions in the longer term.
	But the alternative of simply extending the existing scheme for capping bills would bring severe problems. Capping all major works bills to £10,000 while taking no account of ability to pay would be very expensive—in London, this could, on current figures, cost more than £40 million.
	But we recognise that there may be people whose financial resources are so squeezed that more targeted action may be needed. So we will do the following:
	We will make it clear to local authorities that they should:
	i. inform and advise all leaseholders who face particularly high major works bills about the available payment options;
	ii. offer the full range of available payment options to help leaseholders pay their bills, and share best practice to ensure that this happens everywhere;
	iii. use existing resources, such as for private sector renewal which they are already expected to target towards those in need and on low incomes, to assist leaseholders in hardship;
	we have in addition increased funding for LEASE so that social sector leaseholders can obtain authoritative advice and help at an early stage and LEASE can expand its alternative dispute resolution and mediation role in respect of social sector service charge disputes that arise;
	we will work urgently with lenders and independent financial advisers, landlords and leaseholder representatives to develop the use of existing equity release/equity loan schemes (including 'HouseProud');
	in the longer term, we intend to legislate to enable local authorities to offer equity loans to leaseholders, and to buy back shares in properties so that leaseholders in difficulties do not have to revert to being tenants.
	We are continuing to look further at ways to address this complex and sensitive issue. These actions represent work in progress. We will also actively monitor developments, to ensure that all concerned focus on the best ways of tackling these issues both now and in the future.

Local Area Agreements across England and the Future of LAAs

Harriet Harman: My right hon. and noble Friend the Secretary of State and Lord Chancellor (Lord Falconer of Thoroton) has made the following written ministerial statement:
	"The following list of Key Performance Indicators have been set for Her Majesty's Courts Service for 2007-08.
	1. Improve the percentage of defendants' cases that commence within a specific time in the Crown Court, so that:
	a) 78 per cent. committed for trial commence within 16 weeks of committal
	b) 78 per cent. sent for trial commence within 26 weeks of sending
	2. Simplify and speed up criminal cases in the magistrates' courts so by the end of 2008: most guilty plea cases are dealt with at the first hearing; most contested cases have no more than two hearings; the majority of simple charged cases take from a day to six weeks (on average) from charge to disposal.
	3. To ensure that 95 per cent. of court registers in the magistrates' court are produced and despatched within three days and all cases cleared within six days.
	4. To reduce the proportion of disputed civil claims in the courts that are ultimately resolved by a hearing to 38.5 per cent.
	5. To ensure that 81.5 per cent. of small claims cases are heard within 15 weeks.
	6. To ensure that 48 per cent. of Public Law Care Cases in the county court and 56 per cent. in the magistrates' court are completed within 40 weeks.
	Copies of the HM Courts Service Business Plan for 2007-08 have been placed in the Libraries of both Houses."
	* More information on these and other key supporting targets are published in the Strategic and Business Plans, which includes how HMCS helps deliver PSA1 and 2 (joint Criminal Justice System targets).

Harriet Harman: My right hon. Friend the Secretary of State for Defence and I wish to make the following statement to the House about the inquests of servicemen and women who have died overseas which fall within the jurisdiction of the Oxfordshire coroner, Nicholas Gardiner.
	All casualties suffered by the UK armed forces are a source of profound regret. UK service personnel have put their lives on the line to help build strong, stable and democratic nations and protect the interests of the United Kingdom and we cannot pay high enough tribute to the job they are doing, or the sacrifice some of them have made. We are committed to assisting the families of UK Service personnel who have died on operations overseas when their loved ones are returned to the UK.
	We made statements to the House on 5 June, 12 October and 18 December with information about the conduct of inquests by the Oxfordshire coroner and today we are announcing progress which has been made since the written ministerial statement in December.
	Background
	Coroners are independent judicial officers appointed and paid for by the relevant local authority. Their officers and staff are employed by the local authority and/or the police.
	Each death of a serviceman or woman killed in an operation overseas whose body is repatriated to England and Wales is subject to an inquest. The inquest — both the investigation into the death and the holding of the public hearing into the death — is conducted by the coroner with jurisdiction which derives from where the body lies. In the case of deaths of servicemen and women whose bodies are flown into Brize Norton military airbase, the Oxfordshire coroner has jurisdiction.
	In the 12 months preceding the June written ministerial statement, in addition to the non-armed forces inquests which the coroner has in his jurisdiction, Mr Gardiner and his deputy coroners had conducted 31 inquests into the deaths of servicemen who died in Iraq. One inquest was dealt with by the Powys coroner and one by the Wiltshire and Swindon coroner.
	At the time of the 5 June written ministerial statement, there remained 59 inquests to be concluded into the deaths of service personnel killed in Iraq and 11 inquests of civilians whose bodies were flown into Brize Norton.
	At the time of the 12( )October written ministerial statement, a further nine inquests had been held into the deaths of servicemen who have died in Iraq.
	When I made the written ministerial statement in June, we had only asked the coroner to provide details of inquests into those deaths in his jurisdiction relating to Iraq. By the time of the October statement the coroner had provided us with details of outstanding inquests into six deaths from previous conflicts or other military exercises abroad and three further civilian casualties, the earliest of which occurred in 1998. The position in relation to the inquests in these additional deaths was reported to the House in the 12 October statement. Including these deaths, there remained 59 inquests to be concluded into the deaths of service personnel and 11 inquests into the deaths of civilians at the time of the October statement.
	By the time of the December written ministerial statement, the coroner had provided us with details of outstanding inquests into six deaths from a military exercise in the Czech Republic in 2004. Including these deaths, there remained 48 inquests to be concluded into the deaths of service personnel and nine inquests into the deaths of civilians who lost their lives in Iraq and whose bodies were repatriated to RAF Brize Norton.
	As of today, there remain 25 inquests to be concluded into the deaths of service personnel in military conflicts and exercises overseas whose bodies were repatriated to RAF Brize Norton and 4 inquests into the deaths of civilians who lost their lives in Iraq and whose bodies were repatriated to RAF Brize Norton.
	Further support for the coroner to conduct inquests on deceased armed forces personnel
	As we reported to the House in the earlier statements, the Oxfordshire coroner appointed the following as additional assistant deputy coroners to assist with conducting the inquests detailed above:
	Sir Richard Curtis—who served as a High Court Judge between 1992 and 2005, was appointed on8 August.
	Ms. Selena Lynch—barrister at law, former full-time Coroner for Inner South London and currently deputy coroner for South London was appointed on 5 June.
	Mr. Andrew Walker—barrister at law, Deputy Coroner for both North London and East London and Assistant Deputy Coroner for both Inner London North and Inner London South was appointed on5 June.
	To provide support for the coroner and his assistant deputy coroners, the following resources have been made available:
	Three additional coroner's officers, Mr. Geoff Webb, Mr. George Gatt and Mr. Derrick Bines have been appointed by Thames Valley Police to support the existing complement of five officers and one officer's team leader in the Oxfordshire coroner's office. They are supporting the coroners in various ways, including by contacting witnesses, listing inquests and providing support at inquests.
	An additional administrative assistant, Ms. Stella Hartley-Morris has been appointed to the existing administrative assistant in the Oxfordshire coroner's office who provide administrative support for the investigations and inquests.
	Recording equipment—to enable two courts to operate simultaneously.
	Progress with the remaining inquests
	At the time of the December written ministerial statement, all inquests of deaths had been allocated to the assistant deputy coroners. 19 inquests had been held (the WMS mistakenly stated 18 inquests) the inquest into the death of Sergeant Roberts was currently being held and a further 50 inquests had been listed for hearing (the WMS mistakenly reported 51 inquests).
	The position now is that 56 inquests have been held, 46 into the deaths of servicemen and 10 into the deaths of civilians. All of the remaining 25 inquests into servicemen's deaths have been listed for hearing and pre-inquest hearings have been set in the remaining four civilian inquests. We hope that all the inquests will have been heard by the end of June. We are very grateful for the efforts of all those involved.
	We shall continue to keep the House informed on a quarterly basis about progress through the remaining inquests. Below is a table, which outlines the status of all cases and the date of death of each case.
	We have not included in this statement inquests into a further 66 service personnel deaths in Iraq and Afghanistan which occurred after 15 May 2006 and which were repatriated into Brize Norton, as the additional support for the coroner outlined above only intended to clear the backlog of cases he had in June. 16 of these cases have been dispersed to other coroners but there remain 50 inquests where the Oxfordshire coroner has retained jurisdiction which have been opened and adjourned.
	Resources have now been made available to the Oxfordshire Coroner to enable Andrew Walker to remain as assistant deputy coroner with Geoff Webb as coroner's officer to complete those inquests where the Oxfordshire coroner assumed responsibility.
	Liaison with the next of kin
	It is of the greatest importance that the next of kin have full information about the progress on the inquest of their deceased next of kin.
	In order to further improve the service to families I invited to meet me on 4 December 2006 the families of service personnel who died in Iraq whose inquests had been held. We are grateful to the 17 relatives of the 12 deceased servicemen and women who gave us the benefit of their views and experiences so as to improve the inquest system for the benefit of future families of members of the armed service who die abroad.
	Following that meeting we are working on providing families with better information about the inquest system, how we can help families to have access to all material relevant to the inquest; and holding inquests closer to where the relatives live.
	
		
			 Oxfordshire coroner: inquests of servicemen and related civilian deaths 1998 to May 2006 
			  Date of death Name of deceased Allocated to In process of being listed for hearing Date listed Date inquest heard 
			 1 6 July 1998 Kevin Tucker(1) Andrew Walker   26 February 2007 Narrative verdict 
			 2 11 August 1998 Michael Watkins(1) Andrew Walker   18 January 2007 Narrative verdict 
			 3 9 April 2001 Flight Lieutenant Maguire(1) Andrew Walker   22-26 January 2007 Narrative verdicts 
			 4 9 April 2001 Captain Crous(1) Andrew Walker
			 5 21 March 2003 Lance Bombardier Evans Andrew Walker  16 April 2007  
			 6 21 March 2003 Sergeant Hehir Andrew Walker
			 7 21 March 2003 Major Ward (Royal Marines) Andrew Walker
			 8 21 March 2003 Captain Guy (Royal Marines) Andrew Walker
			 9 21 March 2003 Warrant Officer 2 Stratford (Royal Marines) Andrew Walker
			 10 21 March 2003 Colour Sergeant Cecil (Royal Marines) Andrew Walker
			 11 21 March 2003 Marine Hedenskog Andrew Walker
			 12 21 March 2003 Operator Maintainer (Communications) 1 Seymour (Royal Navy) Andrew Walker
			 13 22 March 2003 Lieutenant Wilson Sir Richard Curtis   3-8 January 2007 Accidental death verdicts 
			 14 22 March 2003 Lieutenant West Sir Richard Curtis
			 15 22 March 2003 Lieutenant Green Sir Richard Curtis
			 16 22 March 2003 Lieutenant Williams Sir Richard Curtis
			 17 22 March 2003 Lieutenant King Sir Richard Curtis
			 18 22 March 2003 Lieutenant Lawrence Sir Richard Curtis
			 19 22 March 2003 Flight Lieutenant Main Andrew Walker   30-31 October 2006 Narrative verdicts 
			 20 22 March 2003 Flight Lieutenant Williams Andrew Walker
			 21 22 March 2003 Sapper Allsopp Andrew Walker   29 September 2006 Unlawful killing 
			 22 22 March 2003 Staff Sergeant Cullingworth Andrew Walker
			 23 22 March 2003 Terry Lloyd(2) Andrew Walker   3-13 October 2006 Unlawful killing 
			 24 24 March 2003 Sergeant Roberts Andrew Walker   11-15 December 2006 Narrative verdict 
			 25 25 March 2003 Corporal Allbutt Andrew Walker  16 April 2007 (provisional) PIH in w/c/ 16 April 2007  
			 26 28 March 2003 Lance Corporal of Horse Hull Andrew Walker   29 January to 2 February 2007 and 12-13 March 2007 Unlawful killing 
			 27 30 March 2003 Lance Corporal Brierley Nicholas Gardiner   21 June 2006 Accidental death 
			 28 30 March 2003 Marine Maddison Andrew Walker   20 November 2006 Narrative verdict 
			 29 30 March 2003 Major Ballard Andrew Walker   27-30 November 2006 Narrative verdict 
			 30 1 April 2003 Lance Corporal Shearer Selena Lynch   24-26 January 2007 Accidental death 
			 31 6 April 2003 Fusilier Turrington Andrew Walker   28 September 2006 Narrative verdict 
			 32 6 April 2003 Private Muzvuru Selena Lynch   17 November 2006 Killed in action 
			 33 6 April 2003 Lance Corporal Malone Selena Lynch   17 November 2006 Killed in action 
			 34 13 August 2003 Private Smith Andrew Walker   6-10 November 2006 Narrative verdict 
			 35 23 September 2003 Sergeant Nightingale Andrew Walker   27 September 2006 Narrative verdict 
			 36 1 January 2004 Sergeant Patterson Selena Lynch   17 November 2006 Accidental death 
			 37 1 January 2004 Major Stenner 
			 38 2 January 2004 Lance Corporal Craw Andrew Walker   8 January 2007 Narrative verdict 
			 39 24 May 2004 Robert Morgan(2) Nicholas Gardiner   5 July 2006 Unlawful killing 
			 40 24 May 2004 Mark Carman(2) Nicholas Gardiner   5 July 2006 Unlawful killing 
			 41 22 June 2006 Antonio Jose Monteiro-Abelha(2) Andrew Walker  PIH in w/e 16 April 2007  
			 42 28 June 2004 Fusilier Gentle Selena Lynch  2-4. ay 2007  
			 43 19 July 2004 Flight Lieutenant Gover Andrew Walker  4 June 2007  
			 44 9 August 2004 Private O'Callaghan Nicholas Gardiner   21 June 2006 Unlawful killing 
			 45 9 September 2004 Captain Loose(1) Andrew Walker  23 April 2007  
			 46  Sergeant Kemp(1) 
			 47  Gunner Kelly(1) 
			 48  Gunner Crain(1) 
			 49  Gunner Gomersall(1) 
			 50  Gunner Dimmock(1) 
			 51 11 October 2004 P Chadwick(2) Selena Lynch   19.-21 February 2007 Accident 
			 52 31 October 2004 Staff Sergeant Rose Selena Lynch   13-15 November 2006 She killed herself 
			 53 7 November 2004 Shaun Paul Husband(2) Andrew Walker  PIH in w/c 16 April 2007  
			 54 7 November 2004 Joseph Terry(2) 
			 55 8 November 2004 Private Tukutukuwaqa Nicholas Gardiner   5 July 2006 Unlawful killing 
			 56 9 December 2004 Raj Gurung(2) Andrew Walker  PIH in w/c/ 16 April 2007  
			 57 1 January 2005 John Dolman(2) Selena Lynch   26 February 2007 Unlawful killing verdicts 
			 58 1 January 2005 Nicholas Pears(2) 
			 59 1 January 2005 John Eardley(2) 
			 60 1 January 2005 Tracy Hushin(2) 
			 61 1 May 2005 Guardsman Wakefield Selena Lynch   11 December 2006 Unlawful killing 
			 62 25 May 2005 Lance Corporal Brackenbury Andrew Walker  14 May 2007  
			 63 29 June 2005 Signaller Didsbury Andrew Walker   15 January 2007 Narrative verdict 
			 64 15 July 2005 Private Spicer Selena Lynch   29 January 2007 Unlawful killing in all 3 cases 
			 65 15 July 2005 Private Hewett 
			 66 15 July 2005 2nd Lieutenant Shearer 
			 67 30 July 2005 Kenneth Hull(2) Selena Lynch   13 December 2006 Unlawful killing 
			 68 30 July 2005 Andrew Holloway(2) 
			 69 5 September 2005 Fusilier Manning Selena Lynch   15 November 2006 Unlawful killing 
			 70 5 September 2005 Fusilier Meade 
			 71 30 January 2006 Lance Corporal Douglas Selena Lynch   17 November 2006 Unlawful killing 
			 72 31 January 2006 Corporal Pritchard Andrew Walker  21 May 2007  
			 73 2 February 2006 Trooper Smith Selena Lynch   23 February 2007 Accident on active service 
			 74 28 February 2006 Private Ellis Selena Lynch   27 November 2006 Unlawful killing 
			 75 28 February 2006 Captain Holmes 
			 76 28 February 2006 Lieutenant Palmer Andrew Walker  21 May 2007  
			 77 22 March 2006 Corporal Cridge(1) Selena Lynch   22 February 2007 Suicide 
			 78 27 March 2006 Lance Corporal Craddock(1) Selena Lynch   22 February 2007 Accident 
			 79 7 May 2006 Wing Commander John Coxen Andrew Walker  21 May 2007  
			 80 7 May 2006 Lieutenant Commander Darren Chapman 
			 81 7 May 2006 Captain David Dobson 
			 82 7 May 2006 Flight Lieutenant Sarah-Jayne Mulvihill 
			 83 7 May 2006 Marine Paul Collins 
			 84 15 May 2006 Private Morris Selena Lynch   14 March 2007 Both unlawfully killed while on active service 
			 (1) Non-Iraq related military death. (2) Civilian Iraq related death.

Vera Baird: The Parliamentary Under-Secretary, my right hon. Friend Baroness Ashton of Upholland has made the following written ministerial statement:
	The Government are today publishing a supplementary paper to the consultation paper on the draft Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2007, which would give effect to the changes the Government announced it was minded to make on 16 October 2006.
	Following the recent consultation of 14 December 2006 the Government are issuing this supplementary paper to consult on the principle of amending the 2004 regulations, specifically whether the 2004 regulations should be amended to deal with the identified problem of requests which are disproportionately burdensome on public authority resources. Further comments on the draft regulations contained in the consultation paper of14 December 2006 are also welcome.
	The draft regulations would extend the existing provisions by allowing public authorities to:
	include reading time, consideration time and consultation time in the calculation of the appropriate limit above which requests could be refused on cost grounds; and
	aggregate all requests made by a person (or persons apparently acting in concert or pursuance of a campaign) to each public authority within a period of 60 working days for the purposes of calculating the appropriate limit.
	An independent economic review of the operation of the Freedom of Information Act commissioned by my Department and published on 16 October 2006 found that a small percentage of requests and requestors were placing disproportionately large burdens on public authorities in terms of the costs of officials' time.
	While the Government believe it is entirely right that a reasonable amount of resource is spent dealing with requests for information, it is also necessary to consider, in light of experience, whether the existing provisions need to be amended in order to provide the right balance between access to information for all and the delivery of other public services.
	The supplementary paper is published today, with responses being invited by 21 June 2007. The paper will be sent to key stakeholders and all responders to the consultation published on 14 December 2006. Both papers are available on my Department's website at: www.dca.gov.uk and will be available in the Libraries of both Houses.

Framework Document for the Service Persnonnel and Veterans Agency 2007

Mike O'Brien: Myright hon. And learned Friend the Attorney General has made the following written ministerial statement:
	"Iam today arranging for the publication of research commissioned by the Office of Criminal Justice Reform from IPSOS MORI on public attitudes to alternatives to prosecution.
	The research, conducted during March 2006, involved interviews with 1,027 people aged 15 and over in England and Wales and four focus groups. There were also six focus groups with victims and witnesses to test their views of out of court penalties for adults and youths. The research was commissioned as part of a review of out of court penalties which I have been leading.
	Whilst the research has been available to criminal justice practitioners since last June, we are now putting it into the public domain because of the general interest in its existence. The findings show that:
	Nine out of 10 participants think that first time minor criminal offences need not necessarily be dealt with by the courts;
	Half of those participants think a caution or reprimand would be the most appropriate disposal;
	Six out of 10 participants think that second minor offences (that this is after a FPN or warning has been given) could be dealt with out of the courts;
	A quarter of participants think the best way to deal with second minor offences is by a caution with conditions attached, such as compensation or making amends;
	A 44 per cent. majority of participants felt the most appropriate way to deal with offenders who own up to minor offences was for them to make amends to the victim, for example by compensation or an apology.
	I am placing copies of the material in the Libraries of both Houses."

Margaret Hodge: I have decided to appoint the new Board Members listed at Annex A for a period of two years and eight months.
	The appointments will begin on 2 April 2007 and will expire on 13 December 2009. These appointments were made in accordance with the code of practice of the Commissioner for Public Appointments.
	I attach biographical details of the new appointees at Annex B.
	
		
			 Annex A 
			 New Appointments 
			 Appointment will commence on 2 April 2007 
			 RDA Name 
			 East Midlands Development Agency (emda) Haydn Biddle 
			  Tricia Pedlar 
		
	
	Annex B
	Biographies
	Haydn Biddle
	Currently Chief Executive of George Baternan & Son Ltd. a position held since 1994. The previous eight years were spent at Scottish & Newcastle Breweries PLC were he became Managing Director of Newcastle Breweries Ltd. Previous employment was with Proctor & Gamble Ltd. where he became Associate Advertising Manager.
	He is currently Pro-Chancellor and Deputy Chair of the University of Northumbria, Deputy Chair of Lincolnshire and Rutland Learning and Skills Council, Chair of Princes Trust, Lincolnshire. Also holds Non-Executive Directorships with J.D. Wetherspoon, Bullman Pub Company Ltd, Boston, Investors in Lincoln, The Newcastle Initiative, Newcastle Enterprise Trust and St. Mary's Training and Enterprise Centre, Newcastle.
	Tricia Pedlar
	Founded and is Managing Director of Strategic Spur Ltd., Marketing Consultancy in 2004. Previous ten years worked for Boots PLC where she became Head of Global Market Research for Boots Healthcare International. Previous to this spent seven years with Smith & Nephew Consumer Products as Group National Account manager.
	Is currently an East Midlands Business Champion, an active member of Women in Rural Enterprise (WiRE), Leicestershire Chamber of Commerce and the County Land and Business Association.

Jim Fitzpatrick: I have today agreed to the publishing of the Insolvency Service's Corporate Plan for the period 2007-10.
	The Insolvency Service plans to deal with some 77,000 new insolvencies in the year to 31 March 2008, principally as a result of a further increase in personal bankruptcies.
	Its planning assumption for the level of redundancy payments and other insolvency-related claims is 90,000 in the year.
	Action will continue to be taken against bankrupts and company directors in respect of financial misconduct or dishonesty and I have asked the service to increase its enforcement output by 7 per cent. over that achieved in 2006-07. Companies Investigation Branch will continue to investigate the affairs of companies in the public interest and I have set targets in relation to the timeliness of dealing with complaints made and the handling of investigations that follow from those complaints.
	The service's "Enabling the Future" strategy, a major programme of IT led investment, will deliver savings over the period of the forthcoming Comprehensive Spending Review and I have therefore set the service a target to have reduced its case administration fees by 15 per cent. by 31 March 2011.
	The Corporate Plan is available at: www.insolvency.aov.uk
	I have also set the Insolvency Service the following targets for the year 2007-08:
	
		
			 Published Targets 2007-08 Target 2007-08 Target 2006-07 
			 Case Administration Targets   
			 Reduce bankruptcy and company administration fees by 2010-11 from  1 April 2007 baseline by 15% New Target 
			 Maintain satisfaction level of bankrupts and directors 91% New Target 
			 Increase satisfaction level of insolvent creditors from 82.6% to 84% New Target 
			 Enforcement   
			 Increase the level of public confidence in the service's enforcement regime from 62.8% to 65% 60% 
			 To reduce the average time from insolvency order to the instigation of disqualification proceedings in appropriate cases 22 Months New Target 
			 Increase the quantity of enforcement outputs in 2007-08 from 2006-07 baseline by 7% New Target 
			 Companies Investigation   
			 Complete consideration of vetting complaints within 2 months 90% New Target 
			 Complete internal Section 447 investigations within 6 months 90% New Target 
		
	
	
		
			 Redundancy Payments   
			 Maintain the cost of redundancy payment processing at the 2006-07 baseline Maintain costs at 2006-07 levels New Target 
			
			 Process Redundancy Payment claims for payment Within   
			 3 Weeks 78% 78% 
			 6 Weeks 92% 92% 
			 Increase satisfaction level of redundant employees from 74.2% to 78% New Target 
		
	
	In addition to these targets the service is required to meet centrally promulgated targets relating to replying to correspondence from hon. Members, making payments to suppliers and reducing sick absence levels. The service will also look to maintain Charter Mark and Investors in People accreditation following reassessments during 2007-08.
	
		
			 Other Targets Target 2007-08 Target 2006-07 
			 Reply to correspondence from Members of Parliament within 10 days 100% 100% 
			 Process payments to suppliers in 30 days 100% 100% 
			 Reduce the level of sick absence 7.5 man days per employee 8.5 man days per employee